Legal
Privacy Policy
- Version:
- 2026.07.10
- Effective date:
- July 10, 2026
- Last updated:
- July 10, 2026
- Brand:
- Elite Private Rides
- Entity (draft):
- Elite Rides Technologies LLC
- Support:
- support@eliteprivaterides.com
This Privacy Policy explains how Elite Private Rides collects, uses, shares, and retains information when you use the Elite Private Rides applications and the related website at https://eliteprivaterides.com.
1. Introduction
Elite Rides ("Elite Rides," "we," "us," or "our") operates the Elite Rides Driver mobile application and the website at https://eliteprivaterides.com (together, the "Services"). This Privacy Policy describes our practices for personal information related to drivers and applicants who use the Services. This document is a DRAFT requiring attorney review before it is treated as a final published policy. The English version controls until any Spanish translation is reviewed by counsel and published. By creating an account or using the Services, you acknowledge the practices described in this Policy. If you do not agree, do not use the Services.
2. Scope and Roles
This Policy applies to: • The Elite Rides Driver mobile apps (iOS and Android) • The driver-facing website at https://eliteprivaterides.com • Related driver support and onboarding communications This Policy does not cover passenger-facing Elite Rides products except where driver and passenger data necessarily interact during a trip (for example, trip matching and navigation). Separate notices may apply to passengers. Elite Rides is the controller of driver account and operational data described here, except where a service provider processes data solely on our instructions.
3. Information We Collect
We collect information in the following categories. A. Account and profile information • Email address and password (Firebase Authentication — email/password) • Name, phone number, profile photo (if you provide one) • Driver profile fields needed for eligibility (vehicle details, service preferences, status) B. Identity, licensing, and document information • Government-issued identification images and related metadata you upload • Driver's license, vehicle registration, insurance, and other compliance documents you submit • Identity verification selfies (photographs of your face) collected for identity verification. These photos are reviewed by human reviewers/admins. When a face-matching verification provider is configured, selfies and reference images may be processed by that provider for identity matching. We collect identity verification photos; we do not claim Illinois BIPA "biometric identifier" processing unless and until a configured face-matching provider and our counsel determine that such processing applies and the required notices/consents are in place. C. Location information • Precise location from your device when you grant location permission (via Geolocator and related OS APIs) • Location while you are online / available for trips and during active trips, including background location when you have granted "always" / background permission as required for dispatch and trip tracking • Approximate location derived from network or map services when precise location is unavailable D. Trip and earnings information • Trip requests, acceptances, statuses, routes, timestamps, and related operational events • Fare, tip, and earnings summaries generated by our systems • When Stripe Connect is enabled for your account/region, payout and Connect account status metadata (payment card numbers are handled by Stripe, not stored by Elite Rides as full PAN data) E. Device, security, and integrity information • Device identifiers and app instance information used for Firebase Cloud Messaging (FCM) push tokens • Firebase App Check attestation signals (for example Play Integrity on Android and App Attest on iOS) to help confirm requests come from genuine app instances • Crash and diagnostic data via Firebase Crashlytics (stack traces, device model, OS version, app version; we configure Crashlytics to avoid collecting unnecessary personal content in logs) • Security and fraud-related signals such as rooted/jailbroken device indicators, connectivity state, and abuse-protection headers where implemented F. Communications • Support messages you send to us • In-app inbox / notification records and push notification delivery metadata • Emails and other electronic communications related to your account G. Website information • Standard server and security logs when you visit https://eliteprivaterides.com • Cookie and similar technology data as described in our Cookie Policy H. Information we do not collect through the Driver app (current product) • We do not claim to record in-trip audio or video through the Driver app • We do not sell your personal information for money • We do not use your identity selfies for advertising
4. Sources of Information
We obtain information from: • You, when you register, upload documents/selfies, go online, complete trips, or contact support • Your device and the app (location, crash diagnostics, App Check, FCM tokens) • Service providers acting for us (Firebase/Google, Google Maps Platform, and Stripe when Connect is enabled) • Reviewers/admins who record verification and eligibility decisions • Passengers or the broader Elite Rides platform solely as needed to operate matched trips (for example pickup location and trip details)
5. How We Use Information
We use personal information to: • Create and authenticate your account (Firebase Auth) • Verify identity and documents, including human review of selfies and documents, and face matching when a verification provider is configured • Determine driver eligibility, approval, suspension, reactivation, and appeals • Provide dispatch, navigation, and trip tracking using location and Google Maps/Geolocator features • Send operational push notifications via FCM (trip requests, account alerts, safety notices) • Calculate and display earnings; facilitate payouts through Stripe Connect when that feature is enabled • Maintain safety, fraud prevention, abuse prevention, and platform integrity (including App Check) • Diagnose crashes and improve reliability (Crashlytics) • Comply with law, respond to lawful requests, and enforce our terms and policies • Communicate with you about the Services, policy updates, and support • Improve product performance and driver experience using aggregated or de-identified analytics where feasible
6. Location Data — Special Notice
Precise location is central to the Driver Services. When you grant permission: • We collect location while you are online and during trips to match requests, show your position for navigation, and support safety and fraud controls • Background location may be collected when you have granted the corresponding OS permission and the app needs it to remain available for dispatch • You can change location permissions in your device settings; doing so may prevent you from going online or completing trips See also our Location Policy for additional detail. Location data is stored in Firestore (and related systems) as needed for operations, safety, and dispute resolution, subject to our retention practices.
7. Identity Verification Photos and Face Matching
To protect riders and the platform, Elite Rides requires identity verification: • You may be asked to capture a selfie (photograph) using your device camera • Selfies and identity documents are uploaded to Firebase Storage and associated metadata is stored in Firestore • Human reviewers/admins review submissions and set verification status (for example pending, verified, or failed) • When a face-matching verification provider is configured, photos may be processed by that provider to compare your selfie to a reference image for identity matching • Until such a provider is configured and counsel confirms applicable biometric laws (including any BIPA notice/consent requirements), we describe this processing as collection of identity verification photos that may be processed for face matching when configured — not as a blanket claim of biometric identifier processing under BIPA We do not use identity verification photos for marketing. Access is limited to personnel and providers with a need to know.
10. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including: • Active account and operational data while your account remains open • Trip, safety, fraud, and financial records for periods required by law, dispute resolution, and audit • Identity documents and verification photos for as long as needed for eligibility, safety, and legal obligations • Crash and diagnostic logs for shorter operational windows unless needed for an investigation Account deletion does not always mean immediate permanent erasure of all copies. Backup systems, security logs, and legal holds may delay complete removal. Soft-deleted or archived records may persist for a limited period (for example backup retention windows) before irreversible deletion. See the Account Deletion Policy and Data Retention Schedule for more detail. We do not promise instantaneous permanent deletion of every replica upon request.
11. Security
We implement administrative, technical, and organizational measures designed to protect personal information, including: • Transport encryption (HTTPS/TLS) • Firebase Authentication and access control rules for Firestore and Storage • App Check to reduce abuse from unofficial clients • Role-based access for reviewers and admins • Monitoring via Crashlytics and operational logging No method of transmission or storage is completely secure. You are responsible for protecting your password and device.
12. Your Privacy Rights and Choices
Depending on where you live, you may have rights to: • Access or receive a copy of certain personal information • Correct inaccurate information • Delete certain information (subject to legal exceptions and retention needs) • Opt out of certain processing or marketing emails (transactional/safety messages may still be sent) • Appeal certain decisions related to your account under our Appeal Policy To exercise rights, contact privacy@eliteprivaterides.com. We may need to verify your identity before fulfilling a request. See Privacy Choices and Account Deletion Policy for practical steps. California and other U.S. state privacy laws: If you are a resident of a state with consumer privacy legislation, you may have additional rights regarding access, deletion, correction, and opt-out of "sale"/"sharing." Elite Rides does not sell personal information for money. We will honor verifiable consumer requests as required by applicable law after attorney review finalizes response procedures.
13. International Transfers
Elite Rides primarily targets drivers in the United States. Service providers such as Google and Stripe may process data in the United States and other countries. Where required, we will use appropriate transfer mechanisms as advised by counsel.
14. Children's Privacy
The Services are for licensed adult drivers. We do not knowingly collect personal information from children under 18. If you believe a minor has provided information, contact privacy@eliteprivaterides.com and we will take appropriate steps.
15. Third-Party Links and SDKs
The Services rely on third-party SDKs and may link to third-party sites (for example Stripe Connect onboarding). Those parties' privacy practices govern their services. We encourage you to read their notices.
16. Changes to This Policy
We may update this Policy from time to time. The "Effective date" and "Version" at the top will change when updates are published. Material changes will be communicated through the app, website, or email where appropriate. Continued use after the effective date of an update constitutes acceptance of the revised Policy to the extent permitted by law.
17. Contact Us
Privacy questions and requests: Email: privacy@eliteprivaterides.com Support: Email: support@eliteprivaterides.com Legal: Email: legal@eliteprivaterides.com Website: https://eliteprivaterides.com Elite Rides — Driver Privacy (Draft 2026.07.10)