DRAFT — FOR ATTORNEY REVIEW ONLY. This document is an internal draft prepared for Elite Private Rides counsel review. It is not final legal advice, is not a binding published policy until counsel approves and Elite Private Rides formally publishes it, and must not be relied upon as complete compliance guidance. Contact legal@eliteprivaterides.com with questions.

Legal

Deactivation Policy

Version:: 2026.07.10
Effective date:: July 10, 2026
Last updated:: July 10, 2026
Brand:: Elite Private Rides
Entity (draft):: Elite Rides Technologies LLC
Support:: support@eliteprivaterides.com

When and how Elite Rides may suspend or deactivate a driver account.

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1. Purpose

This Deactivation Policy (DRAFT — attorney review required) describes circumstances under which Elite Rides may temporarily suspend or permanently deactivate driver access to protect safety, trust, and legal compliance.

2. Definitions

• Suspension: temporary loss of ability to go online or use certain features while an issue is reviewed or remediated • Deactivation: longer-term or permanent loss of access to the Driver Services • Eligibility hold: inability to go online due to missing approvals (documents, face verification, etc.) — may not be a disciplinary deactivation

3. Grounds for Suspension or Deactivation

Examples include: • Safety incidents or credible safety reports • Fraud, payment abuse, GPS spoofing, or trip manipulation • Serious or repeated Community Guidelines violations • Failed or fraudulent identity/document verification • Criminal activity or legal prohibitions • Impersonation or multiple abusive accounts • Circumventing App Check or security controls • Chargebacks, unpaid obligations, or financial integrity issues when payouts are enabled • Inactivity combined with expired credentials (operational deactivation)

4. Process

Where practical, we may: 1. Review available evidence (trip records, location, documents, verification status, reports) 2. Set suspension flags that force offline status and block go-online eligibility 3. Notify you in-app and/or by email or push notification 4. Provide a reason summary when doing so does not compromise safety or an investigation 5. Offer an appeal path for eligible decisions (see Appeal Policy) We may act immediately without prior notice when we reasonably believe urgent action is needed.

5. Effects of Suspension or Deactivation

• You cannot go online or accept new trips • Pending payouts (when Stripe Connect is enabled) may be delayed or reviewed • Access to some account data may remain for viewing or appeal submission • Deactivation does not automatically erase all personal data; retention and deletion follow the Privacy Policy and Account Deletion Policy

6. Reactivation

We may reactivate accounts when issues are resolved, appeals are granted, documents are updated, or investigations clear the driver. Reactivation may require re-verification of identity or documents.

7. Contact

Support: support@eliteprivaterides.com Legal: legal@eliteprivaterides.com